Refund policy

Refunds & Returns Policy

Effective Date: 10/07/2025

We want you to be completely satisfied with your purchase from Knockhill Distillery. However, due to the nature of our products - particularly alcohol - certain restrictions apply in accordance with UK consumer law and Scotland's alcohol regulations.

1. Returns Eligibility

Due to food safety and alcohol licensing regulations, we do not accept returns on alcoholic products unless:

The product arrives damaged, defective, or incorrect
You received the wrong item
The item is unopened, sealed, and returned within 14 days of delivery (at our discretion)

Returns for non-alcoholic items (e.g., merchandise, glassware) are accepted under standard UK consumer rights.

2. Damaged or Faulty Items

If your order arrives damaged or is defective:

Contact us within 24 hours of delivery
Include your order number, a description of the issue, and photos of the item and packaging
We’ll offer a replacement, credit, or full refund, depending on the issue

We may request that the item be returned before issuing a refund.

3. Refunds (if applicable)

Once we’ve confirmed eligibility for a refund:

Refunds will be processed to your original payment method
It may take 3–5 business days for the refund to appear in your account
Shipping fees are non-refundable, except where the error was ours

4. Age Verification Failure or Missed Delivery

If your order is returned to us due to failed age verification or repeated missed delivery attempts:

We will refund the product excluding shipping and handling fees
Re-delivery is available, but you will be responsible for additional shipping costs and a re-stocking charge

We reserve the right to refuse a refund in cases where legal delivery requirements are not met.