Privacy policy

Effective Date: 10/07/2025
Applies to: Visitors and customers in Scotland and the UK

Knockhill Distillery ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use and safeguard your information when you use our website knockhillwhisky.com (the "Site").

1. Information We Collect

We collect the following information to process orders and ensure compliance with UK alcohol legislation:

a. Personal Information

Full name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via Shopify/third-party provider)
Date of birth or other age-verification data

b. Device Information

IP address
Browser type
Time zone
Cookies and tracking pixels
Device IDs

c. Order Information

Purchase history
Delivery instructions
Preferences or product interests

2. Age Verification and Legal Compliance (Scotland)

In accordance with the Licensing (Scotland) Act 2005, we are legally required to:

Confirm you are 18 years of age or older before any alcohol purchase
Use age verification mechanisms (e.g., ID check at delivery, online age gate)
Reject orders that cannot be age-verified
Not sell alcohol to anyone acting on behalf of someone under 18

By entering our Site, you confirm that you are at least 18 years of age and legally permitted to purchase alcohol in the UK.

3. How We Use Your Information

We use your data to:

Process and deliver your orders
Verify your legal age
Communicate order updates and marketing (if you opt in)
Prevent fraud and comply with the law
Improve our website and customer experience

4. Sharing Your Information

We share data with trusted service providers for operations, not for resale.

Shopify

Our e-commerce store is hosted on Shopify Inc. Your information is stored securely through Shopify’s infrastructure.

See Shopify’s Privacy Policy.

Other Third Parties

Payment processors (e.g., Stripe, PayPal)
Delivery couriers (with age verification responsibility)
Email and SMS platforms (if you consent to marketing)
Analytics services (e.g., Google Analytics)

5. Alcohol Delivery Requirements (UK/Scotland)

We comply with Scottish alcohol delivery laws, including:

Challenge 25 enforcement (you may be asked to provide ID at delivery)
Signed-for delivery only — we will not leave alcohol unattended or with minors
Delivery agents (e.g., Royal Mail, DPD) may refuse delivery if age cannot be verified
Refused deliveries due to failed age checks are not eligible for refund of shipping costs